At Alvira Essential we want you to be happy with every order. If something is not right, you can request a return or exchange within 7 days of receiving your parcel.
When can I return or exchange?
- You received a damaged, broken or faulty product.
- You received the wrong item, size or colour.
- The product is missing parts compared to the description.
- You changed your mind (the item must be unused and in its original packaging).
Conditions
- The request must be made within 7 days of delivery.
- The item must be unused, with all accessories, manuals and original packaging.
- Please share your order number and clear photos or a short video of the item and packaging.
- We recommend making an unboxing video when you open the parcel; it makes damage claims quick and easy.
Items that cannot be returned
- Used personal-care items (for example callus removers, hair brushes, massagers) for hygiene reasons, unless they arrived damaged or faulty.
- Jewellery and earrings once worn, unless they arrived damaged.
- Items damaged by misuse after delivery.
How to request a return or exchange
- Contact us on WhatsApp / phone at 0300-0891752 or email alviraessentials@gmail.com with your order number and photos.
- Our team will review your request and reply within 1-2 working days.
- Once approved, we will share the return address and instructions.
Delivery charges on returns
- If the item is damaged, faulty or wrong, we cover the return delivery charges.
- If you change your mind, the customer pays the return delivery charges.
Refunds
After we receive and check the returned item, we will process your refund within 5-7 working days through bank transfer, JazzCash or Easypaisa. If you prefer, we can send an exchange or replacement instead.
Questions? Message us anytime at 0300-0891752.