Shipping policy

Order Processing

• All orders are processed within 1–3 business days.
• Orders are not processed or shipped on weekends or public holidays.
• If we experience a high volume of orders, processing may take a little longer. We appreciate your patience.

Shipping Time

Estimated delivery times:

• Domestic Orders: 3–7 business days
• International Orders: 7–20 business days

Delivery times may vary depending on your location and local courier services.

Shipping Charges

Shipping costs are calculated at checkout based on your shipping address and the selected shipping method.

We may also offer free shipping on eligible orders during special promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package's progress.

Delays

While we strive to deliver orders on time, shipping delays may occur due to:

• Weather conditions
• Customs clearance
• Carrier delays
• Public holidays
• Unexpected circumstances

We appreciate your understanding in such situations.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to resolve the issue as quickly as possible.

International Shipping

Customers are responsible for any customs duties, taxes, or import fees charged by their country's customs authorities.